Return Policy
Return requests should be raised quickly and with clear order details.
Dhimazone support can help with damaged, incorrect, or unresolved items. Return eligibility depends on product condition, delivery status, and the reason for the request.
Raise issues soon after delivery
Keep the order number and item details ready
Support may request proof before approval
When to contact support
If an item arrives damaged, incorrect, or materially different from the listing, contact support as soon as possible after delivery so the order can be reviewed while the context is fresh.
What helps the process
Provide the order number, item details, and a clear description of the issue. Photos or delivery notes help support investigate faster.